根据疫情防控要求，上海迪士尼乐园和迪士尼小镇将于2021年11月1日和2日（周一和周二）暂时关闭。恢复运营时间一旦明确，我们将及时告知。
对于在此期间受到影响的各位游客，我们深表歉意！度假区制订了相关票务的退改细则，请大家知悉。
再次感谢您的理解和支持，期盼不久与您重逢！
上海迪士尼度假区
2021年10月31日
票务退改细则
关于2021年10月31日至11月2日乐园门票
持有2021年10月31日和/或11月1日和/或11月2日的上海迪士尼乐园门票的游客，可以在未来六个月内（即针对持有2021年10月31日门票的游客为2022年4月30日之前，含该日；针对持有2021年11月1日门票的游客为2022年5月1日之前，含该日；针对持有2021年11月2日门票的游客为2022年5月2日之前，含该日）任选一天到访上海迪士尼乐园。到访时，游客可以在乐园入口闸机处出示在购买2021年10月31日和/或11月1日和/或11月2日乐园门票时所使用的身份证或者旅行证件原件，换取当日门票，无需提前预约*。持有两日票的游客，请持购票时所使用的身份证或者旅行证件原件前往位于上海迪士尼乐园主入口外的游客服务中心，换取当日门票。
如因故在未来六个月内无法到访的游客，可以进行退款。通过上海迪士尼度假区官方网站、App、微信公众号、上海迪士尼度假区预订服务中心、度假区飞猪官方旗舰店或京东官方旗舰店购买门票的游客，可以通过上海迪士尼度假区官方App提交退票申请，退款将于45个工作日内返回原付款账户。通过其他官方渠道购买门票的游客，请联系原门票购买渠道进行退款，或参照本通知末的指引进行咨询。
关于其他度假区产品和服务
已经通过上海迪士尼度假区官方网站、App、微信公众号、上海迪士尼度假区预订服务中心、度假区飞猪官方旗舰店或京东官方旗舰店购买2021年10月31日和/或11月1日和/或11月2日上海迪士尼乐园的迪士尼尊享导览服务、迪士尼礼宾服务、乐园早享卡等其他指定日产品及服务的游客，将从原购买渠道自动获得退款。已经通过其他官方渠道购买指定日产品及服务的游客，请联系原购买渠道申请退款。
上海迪士尼度假区的两座酒店目前正常运营，但我们理解部分游客可能有更改出行计划的需求。已经预定2021年10月31日和/或11月1日和/或11月2日上海迪士尼度假区酒店的游客，可联系原购买渠道进行咨询。
仍有问题或需要联系我们？
游客可以联系上海迪士尼度假区预订服务中心：400-180-0000（中国内地）或 86-21-3158-0000（其他国家/地区）进行咨询。如遇服务中心来电游客较多而导致等候时间较长，我们建议您发送邮件至 shdr.yuding@disney.com，留下您的电话号码等联系方式，我们将尽快处理您的邮件。
感谢您的理解！
*根据上海迪士尼乐园现行的客流管理政策，如在基于政府指导的最大承载量要求下遇“大客流日”，且务必采取相关限流措施时，所有持非指定日票的游客，包括此次门票延期的游客，可能无法于当日入园。上海迪士尼乐园对此将及时对外发布相关信息。
Shanghai Disney Resort Important Notice
In order to follow the requirement of pandemic prevention and control, Shanghai Disneyland and Disneytown will be closed on Monday and Tuesday, November 1-2, 2021. We will notify guests as soon as we have a confirmed date to resume operations.
We apologize for the inconvenience and will provide refund or exchange for all guests impacted during this period.
Thank you for your understanding and cooperation!
Shanghai Disney Resort
October 31, 2021
Ticket Refund and Exchanges
For Park Tickets for October 31 to November 2, 2021
Guests with tickets to visit Shanghai Disneyland on October 31 and/or November 1 and/or November 2, 2021 may choose to visit the park on any other day within the next six months (by April 30, 2022 inclusive with respect to park tickets for October 31, 2021; by May 1, 2022 inclusive with respect to park tickets for November 1, 2021; and by May 2, 2022 inclusive with respect to park tickets for November 2, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for October 31 and/or November 1 and/or November 2, 2021 on the day of your next visit, and reservation will not be required*. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on October 31 and/or November 1 and/or November 2, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
The two resort hotels at Shanghai Disney Resort continue to operate as normal, but we do understand if you wish to change your plans. For guests who have booked resort hotels for the night of October 31 and/or November 1 and/or November 2, 2021, you can contact the original purchase channel for enquiries.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney ResortReservation Center on: 400-180-0000 (Chinese Mainland) or 86-21-3158-0000(Other Countries/Regions) for all enquiries. If the wait time of the hotline islong, we recommend you send an email toshdr.yuding@disney.comand leave yourcontact information, and we will process your email asap.
Thank you for yourunderstanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for October 31 and/or November 1 and/or November 2, 2021, on that date. Communications will be made accordingly in a timely manner.
来源：上海迪士尼度假区发布
