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前言
如您所知,管理者总是会碰到棘手的问题,尤其是团队的成员出现不太好的状态时,管理者尤其是需要安排时间和方案提供必要的沟通与帮助。
在本文中,将为您列举10个适合于管理者的电子邮件模板,用于了解如何与团队成员进行重要对话。它们以电子邮件模板的形式显示,您可以根据实际情况进行适当的修改。
1 当员工出现工作疲劳时我注意到最近几天您似乎有些疲倦,一切还好吗?
我并不想涉及您个人隐私问题,但是如果您在工作之外有任何麻烦的事情,欢迎告诉我。保持好的状态非常重要,如果您需要我的支持的话,欢迎随时告诉我。
I noticed that you seemed a little tired the last few days, is everything okay?
I don’t mean to get too personal, but if there is anything going on outside of work that you need time to deal with, just let me know. Your wellbeing is the priority. Just know that if you ever need to chat about anything, I’m here for you.
2员工经常迟到时当您发现员工经常迟到时,给它写电子邮件会是一个比较好的办法,避免使用诸如“不可接受”和“违反记律”等负面词语。
我注意到您最近几天上班总是迟到,我想这可能会使影响到和您一起工作的同事。
一切还好吗?
如果您有任何想法,或者有什么我可以帮助的,请告诉我!
I noticed that you’ve been getting into work late the last few days. I think that might make things difficult for your coworkers who depend on you.
Is everything alright?
If there’s anything on your mind, or anything I can help with, let me know!
3 员工过多拖延项目发电子邮件时,重点询问工作时间拖延是否有充分的理由,并且清楚地表示您愿意不加任何判断地倾听他们的意见。
最近怎么样?
我想和您一起讨论最近发生的项目延迟的事情。如果有任何事情使您无法集中精力工作,需要和我谈一谈,我将很乐意尽力我所能帮助您。
如果是工作感到懈怠,我们更加需要沟通,共同解决此问题。
让我知道您的想法。
How’s it going?
I want to discuss your missed deadlines. If there’s anything that’s been preventing you from focusing and you want to discuss it, I’m all ears and happy to help out any way I can.
Even if it’s just a matter of your work motivation levels, we really need to solve this problem somehow together.
Let me know what your thoughts are.
4 员工请假过多您想鼓励工作与生活之间的平衡,但需要提防可能利用这一点的员工。但是,您永远不知道旷工的原因。
在下结论之前,您的语气应谨慎。使用表达给他们带来疑问好处的语言。您并不需要所有的细节,但是,如果这是一个工作问题,则必须表达出与他人保持开放的重要性。
一切进行得怎么样?
您知道我们鼓励工作与生活之间的平衡,也很乐意让您休息。但是,据我所知,您已经休了好长一段时间的假。
如果您有什么想说的,请告诉我。我很乐意尽我所能帮助您。
今后,您需要您更多的时间在公司进行工作,更多地支持我们的团队。只有这样,我们才能共同实现我们的目标
How’s everything going?
You know we encourage work-life balance and are happy to let you take time off. However, from what I’ve noticed, you’ve been taking quite a bit of time off.
If there’s anything you’d like to talk about, please let me know. I’d be happy to help in any way I can.
Going forward, you’ll need to be more present in the office to be there for your team. That’s how we’ll all achieve our goals together!
5员工不接受批评时当您不得不对表现不太好的员工提出批评,并且发现他们不能够接受时。可以尝试先发一个邮件,让他了解您的意图不是加强批评,而是传达其建设性的意见,更好的帮助他。
看起来我之前的批评可能给您造成了一些困惑,希望我们之间没有误解。
我所说的一切都是为了能够帮助您更加出色,有时候负面的反馈让人沮丧,但是忠言逆耳利于行。如果有任何您想谈论的事情,欢迎随时找我沟通。
It seemed like my comment earlier didn’t land well. I hope there’s no misunderstanding. Everything I said was meant to help you grow and become an even better employee. Sometimes feedback is hard to hear but the intention is always with your best interest at heart, to help you improve.
If there’s ever anything you’d like to talk about, just let me know! I’m here for you.
6员工态度消极这可能是由于办公室的非工作因素(例如与同事的个人问题)或工作以外的私人生活环境引起的。您的目的是让他们知道他们的消极态度可能会影响他们的工作和同事,而不是责骂他们。您想要的语气是完全开放的一种。
您最近的工作状态不太好。我不希望看到我的团队任何一个成员感到沮丧,更不希望因为消极的态度影响了整个团队。
如果存在与工作有关的事情,我们一起来解决吧。如果是个人事情,如果需要,欢迎告诉我,我会尽力支持您。
Your attitude recently hasn’t been as positive as we’re all used to. I’m not happy to see any of my team upset, but even more so, negative attitudes affect the whole team.
If there is something work-related, let’s get together and work this out. Otherwise, if it’s a personal matter, let me know if and how I can be a support.
7员工需要更多培训那么如果这里的目标是避免使员工感到自己不够出色。您想让他们知道您在那里可以帮助他们改善自己。
语气全是鼓励。该语言注重“改进”和“进步”。
一切都好吗?
到目前为止,您们在许多领域都取得了很大的进步。下面是一些我认为您可以从提高中受益的技巧。
我建议我们每周开一次会,旨在帮助您在这个领域发展。我相信这样您就能跟上进度了。
How’s everything going?
Your progress so far has been great in many areas. Now here are a few skills where I think you’d benefit from focusing on improving.
I suggest we schedule a meeting once a week aimed at helping you develop in this area. I’m sure this way we can get you up to speed.
提示:新员工或接受过新职责或角色培训的员工的思维方式可能会稍微脆弱一些,您需要牢记这一点。这是一个示例,与电子邮件相比,个人聊天会更令人鼓舞(更少威胁)。
当您知道员工想辞职时,一定要第一时间与他联系,让他知道您的感受,以及了解问题点在哪里。
当了解到您想辞职的信息让我大吃一惊。我真的很感激您能分享您对工作的感受。
我非常愿意听取您更多有价值的反馈,并看看我们可以在哪些方面做出改变和改进,以留住您。我真的很需要您。您已经对团队和公司产生了很大的影响。
可以预定明天的时间聊聊吗?
Your news earlier surprised me. I really appreciate you sharing how you’re feeling about work.
I’d be very open to hearing more of your valuable feedback and seeing where we can make changes and improvements to keep you on board. I really value you. You’ve made a big impact on the team and company.
Would you like to book some time to chat tomorrow?
Let me know.
9 您收到负面反馈时
好吧,这个事情很棘手。您想稳定军心,表示您没有因为这些匿名反馈而感受到不开心,也不会因为负面的评价而去责备某些人,表示您的诚恳与宽容。
我收到了一封来自我们团队的匿名反馈。首先,我很感激您的真诚。我也非常愿意接受客观的建议来改善我的工作。无论您选择匿名还是非匿名的方式,我都非常欢迎一起来解决问题。不过无论何种方式都取决于您自愿。
如果您选择匿名方式,我们确保匿名的信息严格保密。我将努力让这里成为一个良好氛围的工作场所,确保这里的每个人都能快乐工作。
I have received some anonymous feedback from the team about a concern. First off, I appreciate the sincerity. It s my goal to improve through your honest feedback. If whoever wrote that wants to come chat, I d be happy to address any concerns. It s not mandatory, though.
You can all be confident that feedback will remain anonymous if that s what you choose. We work hard to make this a great workplace, and we only want to make sure that everyone is happy here.
10 您要感谢团队
这是其中的一个经理电子邮件模板,可以根据不同内容做一些修改。亲自或通过电子邮件确认员工或团队的成就是管理者应该经常沟通的重要内容。要具体,准备好例子,用个人表达来描述你对他们出色工作的反应。
我只想花一点时间感谢大家最近的贡献。
您们在X项目上都做得非常出色。客户对我们的演讲印象深刻,我们将会赢得顾客的订单!
我无法表达您们对公司有多重要。我真的很喜欢每天与大家一起工作。
周末愉快 :)
I just wanted to take a quick minute to thank all of you for your contribution lately.
You all did an incredible job with the X project. They were so impressed with our presentation and I’m pretty sure they’ll end up becoming a client!
I can’t express how much you all mean to me. I truly enjoy coming to work every day with all of you.
The future looks bright!
Enjoy your weekend :)